Processing Lead Times
At Bord Products, we strive to present the most accurate lead times, so that you can receive the products you need when you need them.
Lead times specified on our product pages refer to the time required to process, manufacture, restock and pack orders and EXCLUDE delivery. Ensure to allow for both processing lead times and delivery timeframes when placing your order. For more information about delivery timeframes, please refer to our Shipping Policy. Please note, our lead times are approximate and are not explicitly binding.
If you require your products urgently or have any concerns regarding lead times, please contact us before placing your order.
In-Stock Items
Our in-stock items require a processing lead time, as specified, to retrieve, sort, and pack your order for pickup or delivery.
If the lead time for in-stock items is anticipated to exceed the specified timeframe, our team will promptly reach out to you to discuss your available options. These options may include extending the lead time or a full refund of your order, depending on your preference.
Made-to-Order Items
Made-to-order items are available with a processing lead time, as specified, to manufacture and pack your order ready for pickup or delivery.
If the lead time for made-to-order items is expected to exceed the specified timeframe, our team will promptly reach out to you to discuss your available options. These options may include extending the lead time or a full refund of your order, depending on your preference.
Items on Backorder
Items on backorder are expected to restock within the specified lead time.
If the expected lead time for backordered items is likely to exceed the specified lead time, our team will promptly contact you to discuss your available options. These options may include extending the lead time, substitute product recommendations, or refunding your order in full, depending on your preference.
Cost Adjustments For Substitute Products
If your order cannot be fulfilled, our team may suggest a substitute product. If there is a cost difference between the original order and the substitute product, the following will occur:
If the substitute product order value is less than the original, Bord Products will refund the cost difference to your original payment method.
If the substitute product order value exceeds the original, you may be required to make an additional payment. Alternatively, you can cancel your order and receive a full refund to your original payment method.
Order Fulfilment
We fulfil all online orders once the complete order is packed and ready for dispatch. If you wish to receive a partial order, we recommend placing two separate online orders, one for in-stock products and one for backorder or made-to-order items. This will ensure that the delivery charges for your orders are accurate.
If you need to arrange partial delivery of a completed online order, please contact our team to discuss your options. In most cases, there will be a charge to cover the cost of the additional delivery.